Payment and Shipping terms

General Terms and Conditions is an online store managed by Koko Family Ltd, Finland (Business ID: 2900350-4). These terms and conditions shall apply to the commercial relationship between Koko Family Oy and its customers. Koko Family Ltd reserves the right to change these terms and conditions unilaterally without prior notice. Koko Family Ltd shall not be liable for damages arising out of force majeure. Such obstacles include unforeseeable circumstances or circumstances beyond the control of the Koko Family Ltd and which cannot reasonably be resolved. Koko Family Oy is obliged to inform the customer of such obstacles as soon as possible.


When placing an order, it is the Customer’s responsibility to disclose such contact information as at least the name, address, telephone number and e-mail address for delivery of the order and order documents. Estimated Delivery Time estimates the stock situation of Koko Family Ltd and the provision of resellers based on the Estimated Order Time. Koko Family Ltd is not responsible for any delays caused by unforeseen changes, but is obligated to inform the customer as soon as possible.

Payment terms for Finnish customers:

Visma Pay (business ID 2486559-4), registered in the register of payment institutions maintained by the Financial Supervisory Authority in Finland, acts as the payment agent of the e-commerce. Payment will be made through Visma Pay online service and Visma Pay or Paybyway Oy Ltd will appear as the payee on the bank statement and invoice.

 Visma Pay will forward the payments to the online merchant. Payment is secure because all transaction data is transmitted over an encrypted connection so that no third party can see the transaction data.

A transaction occurs between an e-commerce customer and an e-commerce company. E-commerce is responsible for all trade-related obligations.

Read more about Visma Pay:

Payment Methods With Visma Pay you can pay with online banking, wallet, credit / debit, invoice or installment. The following payment methods are available: Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard – cards, Cooperative Bank, Nordea, Danske Bank, My Savings Bank, Savings Bank, Aktia, Local Cooperative Banks, S-Bank, Handelsbanken, Ålandsbanken, MobilePay, Masterpass as well as Jousto.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments for the application settings. Payments made with your MobilePay wallet will be charged to the debit card included in the wallet. If your debit card payment fails, you will not be able to pay with your MobilePay wallet.

Pivo: The Terms of Service are available on the Pivo website:

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from

Contact Visma Pay: Visma Pay (business-id FI24865594) E-mail: Telephone: +358 9 315 42 037 (workdays 9-17) Address: Laserkatu 6, 53850 Lappeenranta, Finland

Payment terms for International customers:

Stripe payment: Credit Cards.

Please check about Stripe:

Shipping Terms

We ship orders worldwide within 1-3 business days. Mail delivery usually takes 2-5 business days in Europe. In the process of processing an order, we will send you a tracking code for the shipment.

Free samples are available with every order.

Shipping Costs online store prices are in euros (€) and include VAT (24%). Product and shipping prices are updated periodically in our online store. We also reserve the right to make corrections and adjustments to prices due to technical and human errors.

We offer free shipping on orders over 50€ in Finland, shipping cost under 50€ are 6,90€ Matkahuolto lähellä-paketti or 6,90€ Posti postipaketti. 

For Sweden, Denmark and Norway shipping by Posti Parcel Connect free for orders over 100€ otherwise delivery cost:

Sweden    6,90€

Denmark  6,90€

Norway    15€

Worldwide delivery by UPS Standard. We offer free shipping on orders over 150€. Shipping costs for orders under 150€ are 15€. will not bear any customs or custom tariffs in receiver’s country. 

Return Policy

The 14-day right of return applies to all products purchased from subject to the limitations of the Consumer Protection Act. You can return the product you purchased – in the same condition as at the time of purchase – within 14 days of purchasing or receiving the product and get your money back. Cosmetics must be returned in sealed, original, unopened packaging. The right of return does not apply to non-assorted products that must be ordered separately. Return and shipping costs are the customer’s responsibility.

Returns should always be made first to the customer service If the returned product is lost on the way and there is no receipt the sender is responsible. 


The Consumer shall have the right to submit any disputes arising from this Agreement to the Consumer Disputes Board ( Before submitting the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services of the Register Office ( We always strive to resolve disputes in the customer’s best interest. However, in the event of disagreement, we will follow the recommendations of the Consumer Dispute Board.